Received 2 pairs of your sunnies and love them. They are comfy, lightweight and sturdy. Well done on a great design, and even better they are Australian made from recycled plastic.
Free AU Exchanges*
We'll absolutely swap any pair of glasses (once^) as long as they are unworn and in the original packaging and within 14 days of receipt of package. Please fill in this form to tell us which pair you want and to get the free reply address details.
We do not offer free exchange or returns on clip kits, lenses, arms, single clips or T-shirts.
We do not offer returns on prescription glasses as the lenses are made for your prescription specifically.
*The cost of reply paid is not covered for replacement lenses and on discounted items (excluding BUDDIES25). If you wish to exchange you must cover the cost of the returned pair and the new pairs postage.
^After one exchange will happily accept glasses back but you will have to provide a pre-paid envelope and cover the cost of sending the glasses back.
In cases where a customer uses the code BUDDIES25 to receive 25% off a second pair plus free postage we will still offer free returns but we will deduct the original free postage cost of $8 before issuing the refund. Similarly, if you buy two pairs, the refund will apply to the discounted pair.
Free AU Returns*
Hello, we totally understand buying sunglasses is personal. And for that reason we're very happy to refund you. We just ask that they come back to us unworn and in the original packaging. Our returns policy is 14 days from the day you get your parcel.
*The cost of reply paid is not covered on T-shirts, replacement lenses and on discounted items (excluding BUDDIES25).
To complete your free return, please fill in this form to get the free reply address details.
Note: With prescription glasses, we cannot refund due to the costs involved with making your personal script lenses. We do not offer free returns on clip kits, replacement lenses, arms or single clips.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received and refunded/exchanged.
In cases where a customer uses the code BUDDIES25 to receive 25% off a second pair plus free postage we will still offer free returns but we will deduct the original free postage cost of $8 before issuing the refund. Similarly, if you buy two pairs, the refund will apply to the discounted pair.
If all is well, your refund will be processed to your credit card or original method of payment.
Any issues, please reach out to us at hello@goodcitizens.com.au.
Late or missing refunds? (Where's my cash?!)
If you think you're missing a refund, reach out to us at hello@goodcitizens.com.au.
Sale items
Only regular priced items may be refunded, unfortunately sale & discounted items cannot be refunded.
If you're located in the European Union, you have the right to withdraw from your order within 14 days of receiving your goods, without needing to provide a reason.
To exercise your right of withdrawal, contact us at hello@goodcitizens.com.au within 14 days of receiving your order. We'll confirm your return and provide instructions.
Return shipping is at your cost. We recommend using a tracked service, as we're unable to process refunds for parcels lost in transit.
Your refund will be issued within 14 days of us receiving your return and will include your original order value plus any standard shipping you paid at checkout. If you selected an express or upgraded shipping option, we'll refund up to the cost of our standard shipping rate.
Refunds will be returned to your original payment method.
Please note: Prescription eyewear is made to your individual prescription and is exempt from the right of withdrawal as a personalised good. If you have concerns about your prescription lenses before placing an order, please contact us first and we'll do our best to help.
Withdrawal form: EU consumer law requires us to make a withdrawal form available. You can download it here or simply contact us directly at hello@goodcitizens.com.au - we'll handle it either way.
Shipping
We will cover the cost of Australian based returns and exchanges.
To complete your free return, please fill in this form to get the free reply address details.
If you are outside of Australia, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs (other than for EU customers) are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges for all non AU customers
We do not offer exchanges for customers outside of Australia. We will issue you with a credit which you can then use to purchase a new pair once we receive your returned pair. As above, you should consider using a trackable shipping service.