FAQ

We take back broken parts and entire frames to be recycled. Please email us at hello@goodcitizens.com.au and we’ll give you the free Reply Paid address to send them to.

Your frames will be reincarnated into something new and special!

Please note, we can only recycle Good Citizens parts, not parts from other brands.

Free shipping within AUS on orders over $75.

For two pairs or more, shipping is free anywhere in the world, except the US.

For one pair, we’ve made it simple and subsidise delivery costs so it’s one flat fee for each region:

Australia Free for orders over $75 (orders under $75 shipping is $8) 

Express Post is $14.10 

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NZ$15AUD

US - Express only $35 AUD

UK & Europe $25 AUD

ROW $19 AUD

We ship all orders (Monday- Friday - not including public holidays) within 24 hours of purchase from our dispatch centre in Sydney.

Yes. Please remember all international shipments are subject to duties, taxes and clearing fees which you are responsible for paying. Sadly, this is completely normal.

All orders are shipped from our Sydney.

A dispatch like no other!

We believe every person deserves a job and purpose. Our dispatch centre is run by people with severe disability and their carers. They box up using our 100% recycled packaging and send your order with Australia Post. It's a slick operation. It's the happiest place to work in Australia!

As soon as your parcel is picked up by Australia Post, you will automatically receive an email with realtime tracking. If you have questions email us hello@goodcitizens.com.au

1. Email us hello@goodcitizens.com.au

2. Tell us your order number.

If your parcel hasn't been dispatched we can cancel and refund you instantly. Once a parcel has been dispatched we sadly can't cancel it and you will have to return it to us via post.

You should receive a confirmation email as soon as you place your order. The tracking number will be sent to you when your glasses are booked in with Australia Post. If you have issues, please contact us at hello@goodcitizens.com.au

Please email us immediately and include your order number to hello@goodcitizens.com.au. If you need to urgently change your mailing address, please include your new delivery address so we can facilitate the change quickly.

We accept most credit cards and debit cards, as well as Paypal & AfterPay.

Sadly no they are not. Instead we have opted to fit our frames with premium, polarised CAT 3 UV400 lenses made by Carl Zeiss Vision.

For you detail lovers, our lenses have been tested and meet the Australian requirements of AS/NZS1067:2016 and European EN ISO 12312-1:2013+A1:2015 standards for sunglasses.

Yes! Our sunglasses frames are made entirely from post-consumer recycled PET. It takes the plastic of one 600ml bottle to make each frame including the hinges. And because they are made only of plastic, the frames are also 100% recyclable. We don't know of any brand in the world doing this to the same level.

Our frames parts are manufactured and assembled in Sydney, Australia. Our lenses by Carl Zeiss Vision are cut and fitted in Sydney and Adelaide.

Think LEGO. We have a special system that clips together in seconds. We have one style of arm that clip onto our different frame fronts. As we release new colours and styles, you can mix things up. It also means that if a part breaks, we can recycle and replace just that part. Much better for the planet and your hip pocket.

Our glasses fit most people. We took a very long time testing face sizes before releasing our first pair!

We'll happily refund you though if you do want to try them and they're not right for you.

If you know the part that needs replacing then you can purchase here

Not sure?

To assess which part needs fixing, email us at hurryup@goodcitizens.com.au and send us:

1. Your order number
2. A picture of the damage

We can post a new pair of lenses to fit. Sadly we can only supply them in pairs. Visit our spare parts page

Plastic frames will lose shape if left inside hot vehicles.

As an example 22°C outside, in a car it can reach 47°C.

Please use the provided case and take your sunglasses with you. 

We can't cover frames or lenses that have been affected. 

If something goes wrong on your Good Citizens adventure, rest assured we're here to make things good again.

We provide a 12 month warranty against any manufacturing defects. 

If a part, or even the complete frame, breaks from normal use*, we'll replace it. If anything breaks outside of the 12 months, please do contact us, we're Good Citizens after all.

Minor frame damage like scratches & dings and a little wear and tear are sadly not covered.

Contact hurryup@goodcitizens.com.au so we can start the process of getting them back on your face quick smart.

Whilst our lenses are made by Carl Zeiss Vision, they are not indestructible and we can't replace them for free.

If you do scratch them, contact us and we'll do our best to organise a replacement set of lenses at a good citizen price.

We totally understand buying sunglasses or reading glasses is personal. And for that reason we're very happy to refund you. We just ask that they come back to us unworn and in the original packaging. Our returns policy is 14 days from the day you get your parcel. 

To complete your free return, please fill in this form to get the free reply address details.

Note: With prescription glasses, we cannot refund due to the costs involved with making your personal script lenses.

We'll absolutely swap any pair free (once^) as long as they are unworn and in the original packaging and within 14 days of receipt of package. Please fill in this form to tell us which pair you want and to get the free reply address details.

*The cost of reply paid is not covered on discounted items (excluding BUDDIES25). If you wish to exchange you must cover the cost of the returned pair and the new pairs postage.

^After one exchange will happily accept glasses back but you will have to provide a pre-paid envelope and cover the cost of sending the glasses back. 

In cases where a customer uses the code BUDDIES25 to receive 25% off a second pair plus free postage we will still offer free returns but we will deduct the original free postage cost of $8 before issuing the refund. Similarly, if you buy two pairs, the refund will apply to the discounted pair.

General citizen enquires & feedback: Our contact page form

Collaborations: fill in this form

Press and media: jocelyne@goodcitizens.com.au

Sales: hello@goodcitizens.com.au

Orders: hello@goodcitizens.com.au

Repairs: hurryup@goodcitizens.com.au