Go on... it's good to ask!

Will they fit me?

We've stared at and studied more faces than a FBI profiler, so we reckon we know what suits most faces.

Our classic wayfarer, round and aviator styles have stood the test of time.

Happy fit
9/10 times our frames fit & suit. The frames can be adjusted easily.

See other real citizens wearing our glasses

Quality assured

The most awarded eyewear in Australia
Our frames have been awarded for quality & design including 'Best in Class' at the Int. Good Design Awards judged by 50 leading industry experts. Previous winners include Tesla and Dyson - not bad eh?!

German engineered lenses
Our lenses are made by Carl Zeiss Vision, the experts in optical clarity & protection since 1846! Ask Dad about his binoculars - same lens company!

8-step inspection
We make our frames in Sydney and then put each pair through an 8 step inspection process.

Clever repairs
Our modular system of five parts means you can repair your frames forever in seconds without the use of any tools. Genius!

Are the lenses any good?

Did you know your eyes are 10x more sensitive to UV than your skin?

Cheap sunnies = cheap lenses = damaged eyeballs.

Not ours! We only use the very best lens manufacturer.

Our German lens partner, Carl Zeiss Vision, is the 'Top Gun' of lens making. They make all our reader, prescription and sun lenses.

Engineered optical perfection & peace of mind your eyes are fully protected.

All lenses are UV400 and offer 100% protection.

What if I don't like them?

We get that glasses are personal and some things just aren't meant to be!

Easy free returns
To send them back Click here

Are you really sustainable?

We'd like to think so. The word 'sustainable' is over used and confusing. This is our version of sustainable.

100% recycled frames
We make and control the manufacturing of our frames in Sydney to make sure no one nor the planet is harmed. And no cheap labour!

End of life
We take back broken parts and entire frames to be recycled. Please email us and we’ll give you the free Reply Paid address to send them to.

Less CO2
Because we use only 100% recycled plastic in our frames, we use 70-75% less CO2 in our manufacturing than almost all other brands who use virgin materials (brand new plastic/ bioacetate).

Less waste
Our manufacturing process is zero waste. Every piece of our off-cut plastic finds a new home.

Less energy
Because we've reengineered the frame, we use less energy in our production. We make a frame in 90 seconds instead of the typical 100 hours.

Sunnies made by the sun
Our manufacturing partner has installed some serious solar panels on the factory roof. We only runs our frame making machines in the day to take advantage of this renewable power. Good thing the suns always shining in Sydney!

Our lenses are manufactured by Carl Zeiss Vision in Hong Kong. We cut and fit our lenses at Zeiss in Adelaide.

Box, case & cloth
All are made from certified 100% recycled materials in our certified factories in China (via our local agent in Sydney).

Plastic removal
Through Plastic Bank, we prevent plastic waste from reaching the ocean. The process 100% traceable and certified. Each pair sold stops 0.5kg (equiv. to 25 plastic bottles)

Carbon removal
We lock away 10kg of CO2 through C2Zero who uses Mastercard Blockchain.

We use compostable mailing satchels that you can bury in your garden and we use Australia Post's carbon neutral postal service.

End of life

Free returns

We take back broken parts and entire frames to be recycled. Please email us at hello@goodcitizens.com.au and we’ll give you the free Reply Paid address to send them to.

Your frames will be reincarnated into something new and special!

Please note, we can only recycle Good Citizens parts, not parts from other brands.


How much will shipping cost?

Free shipping for two pairs or more of our sunglasses and reading glasses anywhere in the world.

Subsidised shipping costs on all other purchases:

Australia $8 (orders under $173/Free over $173) 

NZ $11

US $12

UK & Europe $12

ROW $15

How quickly do you dispatch?

We ship all orders (Monday- Friday - not including public holidays) within 24 hours of purchase from our workshop in Sydney.

Do you ship worldwide?

Yes. Please remember all international shipments are subject to duties, taxes and clearing fees which you are responsible for paying. Sadly, this is completely normal.

Where do you ship from?

All orders are shipped from our Sydney workshop where we make the glasses.

How do I track my shipment?

As soon as your sunglasses or reading glasses are picked up by our friendly courier, you will automatically receive an email with realtime tracking. If you have questions email us hello@goodcitizens.com.au

My Order

No confirmation email or tracking number?

You should receive a confirmation email as soon as you place your order. The tracking number will be sent to you when your glasses are booked in with our courier company. If you have issues, please contact us at hello@goodcitizens.com.au

I gave you the wrong mailing address

Please email us immediately and include your order number to hello@goodcitizens.com.au. If you need to urgently change your mailing address, please include your new delivery address so we can facilitate the change quickly.

What payment methods do you accept

We accept most credit cards and debit cards, as well as Paypal & AfterPay

Product questions

Are your lenses recycled?

Sadly no they are not. Instead we have opted to fit our frames with beautiful, polarised CAT 3 UV400 lenses made by Carl Zeiss Vision.

For you detail lovers, our lenses have been tested and meet the Australian requirements of AS/NZS1067:2016 and European EN ISO 12312-1:2013+A1:2015 standards for sunglasses.

Are your frames and hinges really 100% recycled?

Yes! Our sunglasses frames are made entirely from post-consumer recycled PET. It takes the plastic of one 600ml bottle to make each frame including the hinges. And because they are made only of plastic, the frames are also 100% recyclable. 

Where are your sunglasses made?

Our frames parts are manufactured and assembled in Sydney, Australia. Our lenses by Carl Zeiss Vision are cut and fitted in Sydney and Adelaide.

What does modular design mean?

Think LEGO. We have a special system that clips together. We have one style of arms that clip onto our different frame fronts. As we release new colours and styles, you can mix things up. It also means that if a part breaks, we can recycle and replace just that part. Much better for the planet and your hip pocket.

Will they fit my face?

Our glasses fit most people. We took a very long time testing face sizes before releasing our first pair! We'll happily refund you though if you do want to try them and they're not right for you.

Repair my glasses

Whoops, I broke them!

To assess which part needs fixing, email us at hurryup@goodcitizens.com.au and send us:

1. Your order number
2. A picture of the damage

Replacement lenses

We can post a new pair of lenses to fit. Sadly we can only supply them in pairs. Email us for prices at hurryup@goodcitizens.com.au


Don't leave them in a *hot* car!

Plastic frames will lose shape if left inside hot vehicles.

As an example 22°C outside, in a car it can reach 47°C.

Please use the provided case and take your sunglasses with you. 

We can't cover frames or lenses that have been affected. 


If something goes wrong on your Good Citizens adventure, rest assured we're here to make things good again.

We provide a 12 month warranty against any manufacturing defects. 

If a part, or even the complete frame, breaks from normal use*, we'll replace it. If anything breaks outside of the 12 months, please do contact us, we're Good Citizens after all.

Minor frame damage like scratches & dings and a little wear and tear are sadly not covered.

Contact hurryup@goodcitizens.com.au so we can start the process of getting them back on your face quick smart.


Whilst our lenses are made by Carl Zeiss Vision, they are not indestructible and we can't replace them for free. If you do scratch them, contact us and we'll do our best to organise a replacement set of lenses at a good citizen price.


Free returns

Hello, we totally understand buying sunglasses or reading glasses is personal. And for that reason we're very happy to refund you. We just ask that they come back to us unworn and in the original packaging. Our returns policy is 14 days from the day you get your parcel. 

To complete your free return, please fill in this form to get the free reply address details.

Note: With prescription glasses, we cannot refund due to the costs involved with making your personal script lenses.

Can I exchange them?

We'll absolutely swap any pair (once^) as long as they are unworn and in the original packaging and within 14 days of receipt of package. Please fill in this form to tell us which pair you want and to get the free reply address details.

*The cost of reply paid is not covered on discounted items (excluding BUDDIES25). If you wish to exchange you must cover the cost of the returned pair and the new pairs postage.

^After one exchange will happily accept glasses back but you will have to provide a pre-paid envelope and cover the cost of sending the glasses back. 

In cases where a customer uses the code BUDDIES25 to receive 25% off a second pair plus free postage we will still offer free returns but we will deduct the original free postage cost of $8 before issuing the refund. Similarly, if you buy two pairs, the refund will apply to the discounted pair.

Contact us

What's the best contact?

General citizen enquires & feedback: Our contact page form

fill in this form

Press and media: jocelyne@goodcitizens.com.au

Sales: hello@goodcitizens.com.au

Orders: hello@goodcitizens.com.au

Repairs: hurryup@goodcitizens.com.au

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