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FAQ

Shipping

How much will shipping cost?

Free shipping within AUS on orders over $173

Free shipping for two pairs or more anywhere in the world.

Subsidised shipping costs on all other purchases:

Australia $8 (orders under $173/Free over $173) 

NZ $11

US $12

UK & Europe $12

ROW $15

How quickly do you dispatch?

We ship all orders (Monday- Friday - not including public holidays) within 24 hours of purchase from our workshop in Sydney.

Do you ship worldwide?

Yes. Please remember all international shipments are subject to duties, taxes and clearing fees which you are responsible for paying. Sadly, this is completely normal.

Where do you ship from?

All orders are shipped from our Sydney workshop where we make the glasses.

How do I track my shipment?

As soon as your glasses are picked up by our friendly courier, you will automatically recieve an email with realtime tracking. If you have questions email us hello@goodcitizens.com.au

My Order

No confirmation email or tracking number?

You should receive a confirmation email as soon as you place your order. The tracking number will be sent to you when your glasses are booked in with our courier company. If you have issues, please contact us at hello@goodcitizens.com.au

I gave you the wrong mailing address

Please email us immediately and include your order number to hello@goodcitizens.com.au. If you need to urgently change your mailing address, please include your new delivery address so we can facilitate the change quickly.

What payment methods do you accept

We accept most credit cards and debit cards, as well as Paypal & AfterPay

Product questions

Are your lenses recycled?

Sadly no they are not. Instead we have opted to fit our frames with beautiful, polarised CAT 3 UV400 lenses made by Carl Zeiss Vision.

For you detail lovers, our lenses have been tested and meet the Australian requirements of AS/NZS1067:2016 and European EN ISO 12312-1:2013+A1:2015 standards for sunglasses.

Are your frames and hinges really 100% recycled?

Yes! Our sunglasses frames are made entirely from post-consumer recycled PET. It takes the plastic of one 600ml bottle to make each frame including the hinges. And because they are made only of plastic, the frames are also 100% recyclable. 

Where are your sunglasses made?

Our frames parts are manufactured and assembled in Sydney, Australia. Our lenses by Carl Zeiss Vision are cut and fitted in Sydney and Adelaide.

What does modular design mean?

Think LEGO. We have a special system that clips together. We have one style of arms that clip onto our different frame fronts. As we release new colours and styles, you can mix things up. It also means that if a part breaks, we can recycle and replace just that part. Much better for the planet and your hip pocket.

Will they fit my face?

Our glasses fit most people. We took a very long time testing face sizes before releasing our first pair! We'll happily refund you though if you do want to try them and they're not right for you.

Repair my glasses

Whoops, I broke them!

To assess which part needs fixing, email us at hurryup@goodcitizens.com.au and send us:

1. Your order number
2. A picture of the damage

Replacement lenses

We can post a new pair of lenses to fit. Sadly we can only supply them in pairs. Email us at hurryup@goodcitizens.com.au

Warranty

Frame

If something goes wrong on your Good Citizens adventure, rest assured we're here to make things good again.

We provide a 12 month warranty against any manufacturing defects. 

If a part, or even the complete frame, breaks from normal use*, we'll replace it. If anything breaks outside of the 12 months, please do contact us, we're Good Citizens after all.

Minor frame damage like scratches & dings and a little wear and tear are sadly not covered.

Contact hurryup@goodcitizens.com.au so we can start the process of getting them back on your face quick smart.

Lenses

Whilst our lenses are made by Carl Zeiss Vision, they are not indestructible and we can't replace them for free. If you do scratch them, contact us and we'll do our best to organise a replacement set of lenses at a good citizen price.

Don't leave them in a *hot* car!

Plastic frames will lose shape if left inside hot vehicles.

As an example 22°C outside, in a car it can reach 47°C.

Please use the provided case and take your sunglasses with you. 

We can't cover frames or lenses that have been affected. 

Returns

Easy returns

We totally understand buying sunglasses is personal. And for that reason, we're very happy to refund you if you decide they are not right for you. We just ask that they come back to us unworn and in the original packaging. Our returns policy is 14 days from the day you get your parcel. 

To complete your return or exchange, email us at hello@goodcitizens.com.au 

At this stage we are not able to cover the costs of returning the glasses to us.

Note: prescription glasses can't be refunded due to the costs involved with making your personal script lenses.

Can I exchange them?

We'll absolutely swap any pair as long as they are unworn and in the original packaging and within 14 days of receipt of package. Please reach out to us at hello@goodcitizens.com.au 

Contact us

What's the best contact?

General citizen enquires & feedback: Our contact page form

Collaborations:
fill in this form

Press and media: jocelyne@goodcitizens.com.au

Sales: hello@goodcitizens.com.au

Orders: hello@goodcitizens.com.au

Repairs: hurryup@goodcitizens.com.au

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